We removed the forums and FAQ and switched our support system completely to the Zendesk.
Hello Zendesk – Goodbye Forums & FAQ!
Support @ Themekraft
Have a look at the Support Overview Page.
The Zendesk system was used in 99% and made our forums and FAQ not needed anymore.
Read mor about our decision in the blog post: http://themekraft.com/themekraft-support-clean-up/