We removed the forums and FAQ and switched our support system completely to the Zendesk.

Hello Zendesk – Goodbye Forums & FAQ!

In Zendesk you can find our Knowledge Base and the ticket system where you can create free and premium support tickets to get personal help.

Support @ Themekraft

Have a look at the Support Overview Page.

Why this?

The Zendesk system was used in 99% and made our forums and FAQ not needed anymore.
Read mor about our decision in the blog post: http://themekraft.com/themekraft-support-clean-up/