The Importance of Good Product Documentation.

by Lucas Díaz | Feb 5, 2021 | All In One Invite Code, Blog, experiences

The goal of this blog post is to reflect on the importance of having good documentation available to your users, so they can solve their problems themselves and thus decongest your developer’s team in the support inbox.

In ThemeKraft we are always trying to develop new products, find new clients, alliances, etc. But, there is often a question we ask ourselves. ¿Which is the right balance between the acquisition of a new business, the always expanding product mix, and the support and documentation that a company can offer to its customer base? Is it good to have a lot of products out there but no support or documentation capabilities for the customers? Is it justified that because a product is for free, you don’t offer support and good literature for those who are trying to figure out how to use your product?

Honestly, we don’t have the answer to that question, at least we don’t have a universal one. We have our way of doing things, that sometimes is good, and sometimes is not that good. Sometimes we don’t have the hands nor the resources to satisfy all the support demands of our users, especially lately that we’ve been very busy with some internal development projects.

But, we do have a strong opinion on the matter: You should be able to offer good enough support, and rely a lot on the literature that your developers and your marketing personnel can and should create.

Of course, you can not answer every question, solve every problem in every social network and in the WordPress forums (we all know how crazy that can get), but you have to try. And if you fail, you apologize and try again. You try to answer through your documentation because everyone can access it, it’s free, and we all like to solve our problems ourselves. That is our first impulse, to not disturb the others, try to figure it out on our own, and if we can’t, we ask for help.

Then, you have the case of the developers, they don’t know how your plugin works, but they know about plugins, code, and the implementation of both. Maybe they don’t need you to get where they are going with your products, they just need good a paper to understand the plugin’s capabilities and implementation.

Support for your products is paramount, and good support relies on good documentation, at least we know that.

Anyway, we have been working very hard on this matter, and because we care and respect our users, either they are paying or not, now we have an entire new documentation section available for all of you, about our plugin All In One Invite Codes, here: Documentation.

We’re very proud of it, and we’ll like to invite (see what we did there?) you all to go there and acknowledge what you’ll be able to do with this free product and its extensions, integrations, and add-ons.

Everyone, have a very good February, and peace.

ThemeKraft team.

About the Author’s

0 Comments

Submit a Comment

Your email address will not be published.

More from the Magazine

WooCommerce – BuddyPress Integration:
Your Social Network Shop

The Jigoshop BuddyPress eCommerce Plugin Many people recently asked us for a good social network shop solution for BuddyPress. But so far we could not recommend anything that works really well with BuddyPress. As we have fallen in love with Jigoshop, we decided to...

VideoPress player: Changing HTML5 player, add chapters and more

WordPress.com has a new service: VideoPress. With VideoPress you can manage your videos for WordPress very easy and you don't have to think about the streaming or your webspace. Just buy your VideoPress account and install the VideoPress plugin. That's it! However....

Valuable Formulas To Enhance Your Web Development Process In WordPress

Are you looking to enhance the web development process in WordPress? Starting with web development can be terrifying, especially when you are not from a technological background. Do not worry; you are not alone who is facing this issue. There are thousands of people...

How to Choose the Best Hosting for Your WooCommerce Store

Think of web hosting as the foundation your WooCommerce store is built on. If the foundation is weak, unreliable, and vulnerable, you will never be able to tap the true potential of your online store. This is why choosing the best host for WooCommerce store is one of...

Fearless Breakdown: 7 Evergreen SEO Strategies for Massive Organic Success

Search Engine Optimization (SEO) or website marketing is barely anything reinvigorated for small business owners. In fact, you can scan the origins of SEO back to the 90s. Old school SEO was an 'anything goes' kind of environment that relied on gaming search engines...

ECommerce Trends for 2022 : What You Need to Know

You’ve probably heard all the talk about how much eCommerce has grown over the past few years. However, what you might not know is that eCommerce isn’t slowing down, and it’s predicted to continue increasing exponentially in the coming years. Here are nine eCommerce...

E-COMMERCE MARKETING: TOP 10 EFFECTIVE STRATEGIES THAT WORK

Since the pandemic, people have tremendously shifted to online shopping. This is unlikely to change even in the coming years. That’s because shoppers have started loving the online shopping experience over traditional shopping.  It’s crucial that e-commerce...

Your Guide to the SAP Business Technology Platform

There is a term "bimodal" initially coined by Gartner. The term has since been used to describe two different ways of working that vary on the fundamental front but also complement each other. The basic principle behind the term is to use two different ways to realize...

6 Top WooCommerce Discount Plugins Reviews for 2022

One thing that encourages customers to buy more from any store is discount and offers. And with more customers buying from the store means more engagement which implies high sales…!!!! So ultimately the goal of business is achieved by getting more and more sales but...

Why Should You Prefer Hiring a Digital Marketing Agency Over In-House

Successful digital marketing isn’t as easy-peasy as it used to be. Let's be real honest. Digital marketing has transformed dramatically over the last decade, largely because technology and customer preferences have exploded during that same time frame. It was too easy...

Our Products

BuddyForms Geo my WP

BuddyForms Geo my WP

BuddyForms Geo my WPWith BuddyForms Geo my WP plugin you can geolocate any Post Type and your
Share This